Surgeine Healthcare India Private Limited ("Surgeine", "we", "us", or "our") operates the website www.surgeine.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit an enquiry. Please read this policy carefully.

1. Information We Collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, and company/hospital name provided through our contact or enquiry forms.
• Usage data — IP address, browser type, pages visited, time spent on pages, and referral URLs collected automatically via cookies and analytics tools.
• Communication content — messages, product interests, and requirements you submit to us.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide product information or quotations.
• Process and manage business communications and leads.
• Improve our website content, performance, and user experience.
• Send you relevant updates, product information, or event invitations (where you have consented).
• Comply with applicable legal and regulatory obligations.

3. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the website to function correctly.
• Analytics cookies — help us understand how visitors interact with our website (e.g., Google Analytics).

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — trusted third parties who assist us in operating our website, conducting business, or servicing you, provided they agree to keep your information confidential.
• Legal requirements — when required by law, court order, or governmental authority.
• Business transfers — in the event of a merger, acquisition, or sale of company assets.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Enquiry records are typically retained for up to 3 years.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal retention requirements).
• Withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact us at info@surgeine.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last updated" date. Your continued use of our website after changes are published constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: